Description of job position
- Providing general and specific information to callers.
- Cooperating with other members of the departments to provide an adequate answer to the questions.
- Execution of requests, complaints and claims.
- Recording caller requests in the information system.
- Adherence to standards of telephone communication and quality of provided services in accordance with internal regulations.
- Responsibility for the correctness and completeness of the information provided.
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Position Call Operator - Administration in the labour market
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- Total salary and its components* (variable component, commissions, rewards)
- Responder distribution to payroll
- Salary ranges expressed by 1st decile, 1st quartile, median, 3rd quartile, 9th decile, and average wage.
- Detailed breakdown of all monitored non-financial benefits provided*
- Financial benefit analysis* * available when regression model is used
