Tourism, Gastronomy, Hotel Business

The salary range for people working in Bosnia and Herzegovina in Tourism, Gastronomy, Hotel Business is typically from 879 BAM (minimum salary) to 1,944 BAM (highest average, actual maximum salary is higher).

This is the total monthly salary including bonuses. Salaries can vary drastically among different job positions. If you are interested in the salary of a particular job, please choose it from the list.

List of positions in the Tourism, Gastronomy, Hotel Business category and their job descriptions

Activity Instructor

• Organising leisure time of hotel guests during their holidays.
• Creating entertainment, cultural and sports programmes, competitions, tournaments and other activities according to predetermined specialisation.
• Participating in the beach, ball and board games.
• Acting as a referee.
• Providing services to the hotel guests and ensuring their overall satisfaction.

Bartender

• Serving alcohol and soft drinks.
• Taking orders from customers.
• Preparing cocktails with an emphasis on the correct procedure and recipe.
• Washing and polishing glasses and cleaning bartending tools.
• Arranging bottles and glasses placed on the shelves in the bar.
• Wiping the bar and changing the used ashtrays.
• Collecting payments and accepting cash and operating the cash register.
• Monitoring the current stock levels.
• Complying with hygiene standards in the workplace.

1,000 - 1,752 BAM

Booking agent

• Selling flight tickets, boat tickets, excursions, tours and additional tourist services.
• Providing tourist information.
• Working with internal reservation system.
• Responsibility for checking and the correctness of the prices charged.
• Concluding contracts regarding the tour provision.
• Providing personal, telephone, e-mail or fax communication with clients.
• Designing and implementing activities to promote sales.
• Receiving and resolving reported claims and complaints.

1,000 - 2,071 BAM

Chambermaid

• Cleaning of rooms, hallways, and common areas.
• Regular vacuuming and dusting.
• Making the beds and adjusting the sheeting.
• Changing used bed linen and towels.
• Cleaning bathrooms and toilets and refilling missing toiletries.
• Emptying dustbins and changing used ashtrays.
• Replenishing the contents of room mini-bars and refrigerators.

1,000 - 1,541 BAM

Chef

• Responsibility for the quality of prepared meals, compliance with the standards and production processes.
• Preparing technologically demanding meals and specialities.
• Monitoring stock levels, ordering missing commodities for the preparation of meals.
• Receiving commodities from suppliers, performing quality and quantity checks of supplied goods, responsibility for its correct storage.
• Leading, coordinating and performing professional supervision of kitchen staff.
• Compiling, upgrading and regular diversifying of the menu.
• Providing price calculations for the production of meals.

1,288 - 2,970 BAM

Cook

• Preparing warm, cold, and special dietary needs dishes.
• Responsibility for precise adherence to recipes, quality characteristics, and quantities of ingredients.
• Dividing prepared dishes into individual portions.
• Arranging and decorating dishes just before serving.
• Ensuring the proper use and care for the kitchen equipment and tools.
• Following strict hygienic standards and principles.

1,000 - 2,122 BAM

Croupier

• Operating gambling slot machines.
• Familiarising customers with the rules and principles of the game.
• Shuffling and distributing playing cards.
• Supervising the regular conduct of games.
• Exchanging cash.
• Serving alcoholic and soft drinks.

1,000 - 1,808 BAM

Fast food worker

• preparing meals
• working at the cash desk
• attending the staff assigned section
• maintaining cleanliness of the working place

1,000 - 1,533 BAM

Flight Attendant

• Attending a pre-flight safety briefing.
• Welcoming passengers on board the aircraft, directing them to their seats according to the information on their boarding cards, and assisting them with their hand luggage.
• Informing passengers of the aircraft safety procedures and providing a safety demonstration.
• Preparing, serving, and selling meals and drinks.
• Selling duty-free goods.
• Checking the passengers and crew members regularly.
• Distributing customs forms on international flights and assisting the passengers to fill them in.
• Giving first aid to a limited extent.
• Overseeing that the cleanliness and order on board is maintained.

1,448 - 2,780 BAM

Lifeguard, Swimming Instructor

• Saving drowning visitors of swimming pools, water parks, beaches and similar facilities.
• Supervising compliance with the rules of swimming facilities.
• Providing first aid to visitors of the swimming facilities.

Pizza Cook

• Preparing pizza and pizza products in a special wood-burning oven
• Preparation and cleaning within the kitchen.

1,000 - 1,863 BAM

Receptionist

• Welcoming and checking in the guests by means of their presented identity card.
• Assigning rooms according to customer requirements and current availability in accommodation facility.
• Providing information and assistance in solving problems and complaints.
• Providing foreign currency exchange services.
• Providing telephone and e-mail reservations.
• Providing specialised services on request.
• Sale of supplementary consumer goods.
• Issuing receipts for accommodation services.
• Accepting payments in local and foreign currency and operating a payment terminal.

1,000 - 1,862 BAM

Restaurant worker

• Providing excellent customer service to ensure a positive dining experience for guests.
• Taking and processing customer orders accurately and efficiently.
• Assisting in menu selection and offering recommendations based on customer preferences.
• Preparing tables for dining by setting up utensils, glassware, and condiments.
• Collaborating with kitchen staff to ensure timely and accurate food preparation and delivery.
• Maintaining cleanliness and organization of the dining area, including clearing and resetting tables.
• Handling customer inquiries and resolving any issues or complaints in a professional manner.
• Processing payments and managing cash register transactions.
• Adhering to health and safety regulations, including food hygiene standards.
• Participating in training programs to enhance service skills and product knowledge.
• Assisting with inventory management and restocking supplies as needed.
• Supporting special events and catering services as required.

1,000 - 1,474 BAM

Retail Store Manager

• Overseeing daily operations of the retail store to ensure efficiency and productivity.
• Managing and training a team of sales associates to deliver exceptional customer service.
• Developing and implementing sales strategies to meet and exceed store targets and objectives.
• Monitoring inventory levels and coordinating with suppliers to ensure adequate stock.
• Maintaining visual merchandising standards and ensuring the store is well-presented at all times.
• Analyzing sales reports and market trends to make informed business decisions.
• Handling customer inquiries, complaints, and feedback to enhance the shopping experience.
• Ensuring compliance with company policies, safety regulations, and health standards.
• Preparing and managing the store budget, including forecasting and controlling expenses.
• Collaborating with marketing teams to promote store events and special promotions.
• Leading by example in delivering excellent customer service and fostering a positive work environment.
• Conducting regular performance evaluations and providing constructive feedback to team members.
• Ensuring the store meets all operational and financial goals while maintaining high standards of service.

1,076 - 2,420 BAM

Sommelier

• Providing expert advice to customers in choosing the appropriate type of wine and other noble drinks.
• Serving wine and other high quality beverages.
• Compiling wine cards and lists of beverages.
• Ordering, archiving, and selling wine and other products.
• Organising wine presentations and wine tastings.
• Training and managing personnel in the given field.

1,254 - 2,218 BAM

Travel Guide

• Guiding individuals and groups during tours.
• Preparing professional commentaries, studying historical facts and attractions.
• Providing professional commentaries in the mother tongue and a foreign language.
• Answering the tour participants’ questions.
• Operational solution of problems encountered.

1,000 - 2,931 BAM

Waiter

• Setting tables, placing silverware, plates, glasses, and placemats.
• Welcoming and seating guests based on the current available capacity.
• Providing advice when customers are selecting meals and beverages.
• Taking orders from customers.
• Serving ordered meals and beverages and occasionally performing the finishing touches for meals at the table.
• Accepting and turning over claims to a responsible staff member.
• Collecting payment and outstanding amounts in local and foreign currencies or via a payment card.
• Removing used silverware, plates, and glasses from tables.
• Taking reservations for tables.

1,000 - 1,686 BAM

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